Contact IAC CT

6021 University Boulevard, Suite 500
Ellicott City, Maryland 21043
hours of operation: 8:30 a.m.-5 p.m. ET (Monday-Friday)
phone: 800-838-2110 (toll-free) or 443-973-3239
fax: 866-663-5663

Our Staff

Our knowledgeable staff is on hand to answer your accreditation questions.


Nancy Merrill, BS, RT(R)(M)(CT)
CT - Director of Accreditation


Darlene K. Humphreys, RT(R)(M)(MR)(CT)
Clinical Specialist - CT

General Questions About Accreditation

CT Accreditation Questions | e-mail

Cindy Shavatt, Director of Compliance / Director of Accreditation Processes |

Online Application Assistance | e-mail

Office Operations / Administration

Erin Riggleman, Administrative Coordinator (Agreement, Changes in Ownership/Operations) | e-mail


Facilities with questions about the random audit and site visit process may contact the IAC office by telephone 800-838-2110 or e-mail.

Marketing / Communications

Tammie Sloper, CMP, Director of Marketing/Communications
(media requests, mailing lists, and reimbursement) | e-mail

Julie Kincaid, Communications Manager (website, social media, advertising) | e-mail

Kellie Bair, Creative Design Manager (webinars/CE credit, printed and promotional materials) | e-mail

Michelle Farley, Administrative Support Coordinator (exhibits, logo requests, press release & media list requests) | e-mail

General Marketing Questions | e-mail

Webinars (upcoming webinars, registration, CE credit) | e-mail

Report a Complaint Against an IAC-Accredited Facility

The IAC investigates complaints that identify specific noncompliance to the IAC Division Standards and/or the IAC Accreditation Program Policies and Procedures. File a complaint»

Report a Complaint Against the IAC

The IAC strives to provide the best possible service in all aspects of customer service and its accreditation process. If your experience has not met your expectations, the IAC internally investigates complaints and when applicable, will take the appropriate actions to rectify the issue or to prevent future occurrences. File a complaint»